We take good care of our customers…
We have a no-nonsense, honest approach to business. Our working relationships are built on trust and and real desire to help our customers grow. Working together we will create a strong partnership – one that enables us to understand what how your business works and how we can help. You will get to know the dem team very well and begin to see what we mean by a personal approach to customer service.
Fully trained team across the board
We are proud of what we do, and how we do it – and the driving force behind dem is the loyal and experienced workforce. The dem team has knowledge and experience in depth. Each and every member is trained to NVQ level 2 and is capable of physically making any one of our products from start to finish.
On Time & In Full service
We’ve an excellent reputation for delivering On Time & In Full – 100%, which means you and your clients are not let down. We turnaround orders in 5 days, from receiving your order to delivery – that’s 50% quicker compared to the national average. And we do it with a smile! – you will get to know your delivery driver, he won’t just be a random face. You will get to know that you can talk to him about any issues or concerns you may have or maybe that you want something done another way. Whatever it is – you can talk to us about it.
Fast order vetting service & same day order confirmation
Our knowledgeable team will help with your order with our ‘vetting service.’ This ensures that no costly errors are made when orders are placed, which could otherwise prove costly on time and money. Once we are happy with the order, you will receive confirmation on the same day.
Dispatched with care
Once we have created your product, we want to make sure that it arrives to you or to site in perfect condition. That’s why we hand wrap each frame using cardboard corner-caps and a full pvc protective skin, ensuring you get a flawless product.
We are responsive to customer needs, and as we manage our supply chain effectively – we are flexible. We have a diverse fleet of delivery vehicles – large trucks for nationwide deliveries and smaller sprinter sized vans for single frame or local deliveries.